Friday, October 23, 2015

More ViaRail Communication

A carefully word, albeit pretty empty, response from ViaRail.  Does this mean Lisa C. will lose her job?  Please note the use of the word "observations."  Hah!

Dear Ms. Manley,

Your file was forwarded to my attention for further handling.

Thank you for taking the time to inform us of your observations, which have been forwarded to the attention of the responsible manager for internal follow-up.

We are certainly receptive to all comments and suggestions that can help us in our continuing efforts to provide the highest standards of customer service. 

Cindy Laplante
Agente, Relations avec la clientèle
Officer, Customer Relations
VIA Rail Canada Inc.
3 Place Ville Marie, Suite 500 - Montréal - Québec - H3B 2C9
T : 514.871.6703 –F : 514.871.6104

I should be clear here.  I do not think any of my emails will make a difference.  They're serving a more therapeutic, rather than practical, purpose.  Still, it's pretty funny.

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