A carefully word, albeit pretty empty, response from ViaRail. Does this mean Lisa C. will lose her job? Please note the use of the word "observations." Hah!
I should be clear here. I do not think any of my emails will make a difference. They're serving a more therapeutic, rather than practical, purpose. Still, it's pretty funny.
Dear Ms. Manley,
Your file was forwarded to my attention for further handling.
Thank you for taking the time to inform us of your
observations, which have been forwarded to the attention of the
responsible manager for internal follow-up.
We are certainly receptive to all comments and
suggestions that can help us in our continuing efforts to provide the
highest standards of customer service.
Sincerely,
Cindy Laplante
Agente, Relations avec la clientèle
Officer, Customer Relations
Agente, Relations avec la clientèle
Officer, Customer Relations
////////////////////////////////////////////////////////////
VIA Rail Canada Inc.
3 Place Ville Marie, Suite 500 - Montréal - Québec - H3B 2C9
T : 514.871.6703 –F : 514.871.6104
VIA Rail Canada Inc.
3 Place Ville Marie, Suite 500 - Montréal - Québec - H3B 2C9
T : 514.871.6703 –F : 514.871.6104
I should be clear here. I do not think any of my emails will make a difference. They're serving a more therapeutic, rather than practical, purpose. Still, it's pretty funny.
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